This document sets out the general conditions regarding cat boarding and reservations at MauHotel, owned by MAU CATS ACCOMMODATIONS SRL, headquartered in Bucharest, Bd. Gloriei, no. 47 A, 1st floor, Sector 1, registered with the Trade Register under no. J2024010090406, VAT number 50109587, email: contact@mauhotel.ro , phone: +40 730 015 976, hereinafter referred to as „MauHotel” or “we.”

Reservations can be made online at www.mauhotel.ro , by email, or by phone.
A reservation is considered confirmed only after receiving written confirmation from MauHotel and, if applicable, payment of a deposit.

Clients may cancel or modify their reservation at least 7 days before the check-in date.
Advance payments will be refunded fully or partially according to the terms of the Cancellation and Refund Policy.
Failure to notify MauHotel of a cancellation may result in loss of the deposit.

For the safety of all guests, cats must be healthy, dewormed internally and externally, and have valid vaccinations for the entire stay.

Upon arrival, please bring your cat’s health booklet – it helps us verify the latest vaccinations and dewormings, which must be recorded in the booklet. The health booklet will remain with us for the entire duration of the stay.

🐾 Vaccination:
Cats must have a valid annual vaccine administered at least 10–14 days before boarding. It is important that the vaccine’s validity covers the entire stay to ensure the cat is fully protected.

🐛 Internal and External Deworming – both mandatory:
The cat must be recently dewormed, at least 48 hours before boarding, as the products take full effect 24–48 hours after administration. Deworming must remain effective until the last day of the stay to ensure full protection. Note: effectiveness depends on the active ingredient, generally 30 days for external and up to 3 months for internal deworming.

💉 Other conditions:

• Only sterilized cats are accepted if they are over 10 months old.
• Claws must be trimmed for safety and comfort.
• Cats must be in good health, free of contagious diseases, and not require complex medical treatments (IVs, injectable treatments, oxygen, continuous monitoring, etc.).

MauHotel reserves the right to refuse boarding if signs of illness or infestation are detected.

Any medication brought for the cat must be in its original packaging with the name and expiration date clearly visible.

Clients must bring their cat’s own food in its original packaging (only for wet food) and personal items
(blanket, toy, etc. – intact, without edges or tears that could harm the cat). MauHotel is not responsible for damage or loss of these items due to wear or the cat’s play.

MauHotel staff will ensure the cat’s well-being during the stay.
However, in the event of illness or a medical emergency, MauHotel may contact the partner veterinarian or the client’s veterinarian. Medical costs will be borne by the owner, but MauHotel commits to informing the client.

Check-in and check-out hours are:

Check-in: 16:00–20:00 Check-out: 12:00–16:00
Early arrival or late departure may incur additional charges and requires MauHotel’s approval.

Rates are displayed on mauhotel.ro and may be updated periodically.
Payment can be made in advance or at check-in by cash, card, or bank transfer to MauHotel’s account.

Personal data collected during the booking process are processed in accordance with the Privacy Policy available on the website. By making a reservation, the client consents to the processing of this data.

MauHotel reserves the right to modify these general conditions without prior notice.
The updated version will be published on the website with the date of the latest modification indicated.

For questions, complaints, or requests regarding these General Conditions for Boarding, you can contact us at:
📧 Email: contact@mauhotel.ro
📞 Phone: +40 730 015 976
📍 Address: Bucharest, Bd. Gloriei, no. 47 A, 1st floor, Sector 1

📅 Last updated: 30.11.2025